Return & Refund Policy

We want you to be satisfied with your purchase. Please read the following return and refund policy carefully before placing your order.

30-Day Return Policy

We accept return requests within 30 days after your order has been delivered.

To be eligible for a return, the item must:

• Be unused and in the same condition as when you received it
• Be returned with its original packaging
• Include proof of purchase

All returns must be requested and approved in advance.

To request a return, please contact us at:

Email: 460711486@qq.com

Please do not send any items back before your return request has been approved. The return address and return instructions will be provided after your request has been authorized.

Unauthorized returns may not be accepted or processed.

Return Shipping Costs

For returns due to personal reasons, including but not limited to:

• Changing your mind
• Ordering the wrong item
• No longer wanting the product

the customer is responsible for the return shipping costs.

The customer must arrange and pay for the return shipment unless otherwise agreed by us.

If the return is caused by our error, such as sending the wrong item, we will review the situation and provide an appropriate solution.

Damaged, Incorrect, or Missing Items

Please inspect your order as soon as possible after delivery.

If you receive a damaged item, an incorrect item, or an item is missing from your order, please contact us promptly and provide clear photos or videos showing the issue.

We strongly recommend recording an unedited unboxing video when opening your package. This may help us investigate claims regarding damaged, missing, or incorrect items.

After reviewing the evidence, we will determine the appropriate resolution, which may include:

• A replacement
• A partial refund
• A full refund
• Store credit
• Another appropriate solution

For damaged, incorrect, or missing item claims, sufficient evidence may be required.

Squishy Product Notice

Due to the handmade, collectible, and soft nature of squishy products, the following are generally not considered defects:

• Minor color differences
• Slight paint imperfections
• Small manufacturing variations
• Packaging dents or wrinkles
• Scent differences
• Compression marks caused by shipping
• Minor differences in shape or appearance

These characteristics are considered normal variations and generally do not qualify for a return, refund, or exchange.

One-of-a-Kind and Collectible Items

Many of our products are unique, limited, or one-of-a-kind collectible items.

Because replacement stock may not be available, exchanges may not be possible for items that are sold out or unavailable.

In such cases, we may provide another appropriate solution depending on the circumstances.

Customized and Non-Returnable Products

The following items are not eligible for return or refund unless required by applicable law:

• Customized or personalized products
• Made-to-order products
• Clearance items
• Final sale items
• Gift cards

Clearance and Final Sale Items

Clearance and final sale products are not eligible for returns, refunds, exchanges, or order cancellations, except where required by applicable law.

Refunds

Refunds will only be processed after the returned item has been received and inspected.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If you have not received your refund after the applicable processing time, please contact us at:

Email: lyh591271276@gmail.com

Order Cancellation

Orders may be canceled within 24 hours of placing the order.

After the 24-hour cancellation period has passed, the order may no longer be eligible for cancellation.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the return procedure described in this policy, if eligible.

Clearance and final sale items cannot be canceled.

Contact Us

If you have any questions regarding returns, refunds, damaged items, incorrect items, missing items, or order cancellations, please contact us at:

Email:460711486@qq.com